Privacy Policy

Last updated: March 2026

Sydney Automation Co. ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Property address (for the purposes of quoting and delivering services)
• Details about your lighting control system (for service and fault-finding purposes)
• Payment information (processed securely — we do not store card details)
• Correspondence and enquiry records

2. How We Collect Information

We collect information directly from you when you:

• Contact us by phone, email, or through our website
• Request a quote or book a service
• Correspond with us during or after a job

3. Why We Collect It

We use your personal information to:

• Provide and deliver the services you've requested
• Prepare quotes and invoices
• Communicate with you about your job or enquiry
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

4. Disclosure of Information

We may share your information with:

• Subcontractors or trades engaged to assist with your job (limited to what's necessary)
• Our accounting or invoicing software providers
• Legal or regulatory authorities where required by law

5. Website Analytics

Our website may use Google Analytics to collect non-identifiable data about how visitors use the site (pages visited, time on site, referring source). This data is aggregated and anonymous. You can opt out via Google's opt-out tool.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Data is stored securely on systems located in Australia or with cloud providers subject to equivalent security standards.

7. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To do so, contact us at the details below.

8. Complaints

If you believe we have breached your privacy, please contact us directly first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact Us

For privacy-related enquiries, contact Sydney Automation Co.:

• Phone: 0422 469 739
• Location: Menai, Sutherland Shire, NSW 2234

10. Policy Updates

We may update this policy from time to time. The current version will always be available on this page with the date last updated.